Shipping Policy

At Golf Day Gifts, many of our products are personalised, branded or produced specifically for your event. Delivery times therefore vary depending on the product, quantity, branding requirements and supplier.

Lead Times

Estimated lead times are shown on individual product pages where available and will be confirmed as part of your quotation.

Lead times typically begin once all required information has been received, payment has been made and, where applicable, artwork has been approved.

If you have a specific event or required delivery date, please include this when requesting your quote. We will confirm whether your required timeframe is achievable before your order proceeds.

Delivery Costs

Delivery charges vary depending on the products ordered, quantity, supplier and delivery location.

Any applicable delivery charges will be confirmed as part of your quotation before payment.

Direct Delivery

We work with a network of brands, suppliers and production partners. To keep the process efficient, many orders are dispatched directly from the relevant supplier to the delivery address provided by the customer.

Orders containing products from multiple suppliers may therefore arrive in separate deliveries.

Where tracking information is available, we will provide this once your order has been dispatched.

Delivery Addresses

Please ensure that the delivery address supplied is complete and accurate.

If you need to change your delivery address after placing an order, contact us as soon as possible at hello@golfdaygifts.co.uk. Once an order has entered production or been dispatched, we cannot guarantee that the delivery address can be changed.

Delivery Dates

We will always make reasonable efforts to meet agreed delivery requirements, particularly where an event date has been provided.

However, estimated delivery dates are not guaranteed unless expressly agreed otherwise in writing. Delays can occasionally occur due to production, stock availability, couriers or circumstances outside our reasonable control.

If we become aware of a delay affecting your order, we will communicate this to you as soon as possible.

Missed or Failed Deliveries

Once an order has been dispatched, customers are responsible for ensuring that someone is available to receive the delivery where required.

Additional charges arising from an incorrect delivery address, refused delivery or repeated delivery attempts may be passed on to the customer where appropriate.

Damaged or Missing Deliveries

If your order arrives damaged, incomplete or incorrect, please contact us as soon as possible at hello@golfdaygifts.co.uk.

Please include your order number and photographs of any damage where appropriate. We will investigate the issue with the relevant supplier or delivery partner and work with you to resolve it.

International Delivery

Unless otherwise confirmed during the quotation process, prices and delivery information shown on our website relate to UK delivery.

If you require delivery outside the UK, please contact us before placing your order so we can confirm availability, costs, lead times and any applicable duties or taxes.

Contact

If you have any questions about delivery or need to discuss an upcoming event date, please contact:

Golf Day Gifts
hello@golfdaygifts.co.uk
golfdaygifts.co.uk